| Current reality | Impact on TGL | |
|---|---|---|
| Car list maintained by hand | Stale availability, booking errors | Risk |
| Driver picker mixes all countries and drivers together | Slow, wrong assignments, e.g. Australia and Bahrain drivers in one list | Risk |
| Dense reservation form | Slow bookings, heavy training burden | Friction |
| Chauffeur app rated 3.1 / 5, crashes mid-shift | Missed jobs, failures in front of the client | Risk |
| Billed per trip in US dollars | Cost grows with every trip you book | Cost |
| Bookings via WhatsApp only | No branded, self-service client experience | Gap |
| Office | Billing currency | Invoice format | Bookers |
|---|---|---|---|
| Barclays London | GBP | Barclays UK template | 6 |
| Barclays Dubai (DIFC) | AED | UAE VAT invoice | 4 |
| Barclays Mumbai | INR | India GST invoice | 3 |
| Barclays Singapore | SGD | SG standard | 2 |
| Conf# | Time | Company | Passenger | Route | Vehicle | Chauffeur | Status |
|---|---|---|---|---|---|---|---|
| 106142 | 08:00 | Morgan Stanley | J. Kumar Malik | DXB T3 โ DIFC | S-Class ยท D-114 | Abdul Mannan | On track |
| 106155 | 09:30 | Barclays | R. El Rami | Emirates Twrs โ DXB | 7 Series ยท D-108 | Imthiyas | En route |
| 106160 | 11:00 | J.P. Morgan | C. Kurzo | DIFC โ Abu Dhabi | V-Class ยท D-121 | Jothish M | Traffic |
| 106168 | 14:15 | KKR | M. de Freitas | Four Seasons โ DXB T1 | Range Rover ยท D-103 | Mohammed Ziku | Assigned |
| 106171 | 17:00 | HSBC | B. Sahil | DIFC โ JBR | Lexus ES ยท D-130 | Naresh | New |
| Unit | Vehicle | Class | Status | Next service |
|---|---|---|---|---|
| D-108 | BMW 7 Series | Sedan | On job | 2,100 km to go |
| D-114 | Mercedes S-Class | Sedan | On job | 08/09 |
| D-103 | Range Rover | SUV | In maintenance | Brake service today |
| D-121 | Mercedes V-Class | MPV | Available | 03/08 ยท due soon |
| D-130 | Lexus ES | Sedan | Available | OK |
| Vehicle | Last service | Next due | Odometer | Status |
|---|---|---|---|---|
| Range Rover ยท D-103 | 12/04 | Brakes overdue | 78,200 km | Overdue ยท pulled |
| Mercedes V-Class ยท D-121 | 03/05 | 03/08 | 61,000 km | Due soon |
| BMW 7 Series ยท D-108 | 20/06 | 20/09 | 44,300 km | OK |
| Mercedes S-Class ยท D-114 | 15/06 | 15/09 | 39,800 km | OK |
| Office | Rate card | Currency | Invoice format | Approver |
|---|---|---|---|---|
| Barclays London | UK 2026 | GBP | Barclays UK template | R. El Rami |
| Barclays Dubai (DIFC) | UAE 2026 | AED | UAE VAT invoice | R. El Rami |
| Barclays Mumbai | India 2026 | INR | India GST invoice | Regional finance |
| Barclays Singapore | SG 2026 | SGD | SG standard | Regional finance |
| Client | Agreement | Rate card | Valid to | Status |
|---|---|---|---|---|
| Morgan Stanley | Corporate MSA | 2026 corporate | 31/12/2026 | Active |
| Barclays | Global MSA | 2026 global | 30/09/2026 | Renewal due |
| KKR | Event + roadshow | Bespoke | 30/06/2027 | Active |
| Manual today | With TGL Connect | Error removed |
|---|---|---|
| Car availability kept in a hand-updated list | Live register, auto-synced | Stale list, wrong car offered |
| Checking a car is free before booking | Availability shown on the booking screen | Double-booking |
| Service due dates tracked on a spreadsheet | Auto-scheduled by date and mileage | Missed or late servicing |
| Taking a car off the road for service | Due cars auto-removed from availability | Dispatching an unfit vehicle |
| Incidents and damage noted on paper or chat | Logged in-app with photos | Lost or unrecorded incidents |
| Chasing contract and rate-card renewals | Auto-flagged before expiry | Billing on an expired contract |
| Insurance and licence compliance tracked by hand | Dashboard with alerts | Operating on a lapsed document |
| Charge component | Amount (AED) |
|---|---|
| Chauffeur transfer (airport, flat) | 350.00 |
| Meet & Greet | 120.00 |
| Bouquet | 90.00 |
| Waiting time (15 min) | 60.00 |
| Extra stop | 80.00 |
| Parking & Salik (tolls) | 35.00 |
| Subtotal | 735.00 |
| VAT 5% | 36.75 |
| Grand total (base) | AED 771.75 |
| Conf# | City | Direction | Affiliate | Vehicle | Settlement | Status |
|---|---|---|---|---|---|---|
| 106180 | Bangkok | Farm-out | Bangkok Elite Cars | S-Class | AED 620 | Confirmed |
| 106174 | London | Farm-out | Mayfair Chauffeurs | Range Rover | AED 410 | En route |
| 106166 | Frankfurt | Farm-out | Rhein Executive | E-Class | AED 380 | Completed |
| 106190 | Dubai | Farm-in | via GNet partner | V-Class | AED 300 | New |
| Recipient | Cadence | Channel | Contents |
|---|---|---|---|
| CEO / COO | Daily ยท 08:00 GST | Email + WhatsApp | Trips, revenue, fleet exceptions |
| Regional heads | Weekly ยท Monday | Utilisation, affiliate performance by region | |
| Finance | Monthly ยท 1st | Email + PDF | Revenue, receivables, contract renewals |
| Role | Book | Dispatch | Fleet | Maint. | Billing | Analytics | Affiliates | Admin |
|---|---|---|---|---|---|---|---|---|
| Operator | โ | โ | โ | โ | โ | โ | โ | โ |
| Dispatch Executive | โ | โ | view | โ | โ | โ | โ | โ |
| Maintenance Executive | โ | โ | view | โ | โ | โ | โ | โ |
| Vehicle Management | โ | โ | โ | view | โ | โ | โ | โ |
| Relationships Mgmt | โ | โ | โ | โ | view | โ | โ | โ |
| Accounts | โ | โ | โ | โ | โ | โ | settle | โ |
| Client | own | โ | โ | โ | own | โ | โ | โ |
| Affiliate | assigned | own jobs | โ | โ | โ | โ | own | โ |
| Task | Limo Anywhere today | TGL Connect | Error removed |
|---|---|---|---|
| Create a reservation | Manual, dense form | Guided, profile-driven | Wrong or missing details |
| Assign car & chauffeur | Scroll every country | City-filtered, one tap | Wrong or unavailable car |
| Confirm car availability | Manual cross-check | Live on the screen | Double-booking |
| Raise a multi-currency invoice | Manual, per office | Auto in the office currency | Wrong currency or format |
| Farm-out to an affiliate | Off-system, by chat | In-platform, tracked | Lost or untracked cost |
| Chauffeur app | Crashes, re-logins | Reliable native app | Missed jobs, wrong status |
| Fleet & affiliate reporting | Manual, takes hours | Live dashboards | Stale or wrong data |
By signing below, the undersigned confirm that the workflow described in this walkthrough is a true representation of the process to be supported, and that the proposed roles, modules, dashboards, and billing model are acceptable as the basis for build.